01 / FOR THE FRONTLINE
POS & store operations
The daily workspace for the store team: appointments, customer arrival, service delivery, packages and payment workflows.
- Day, week and month scheduling
- Arrival and service status
- Packages and checkout
HEALTHCARE & WELLNESS / BUSINESS TRANSFORMATION
Fame’s Code
One business. Five connected systems.
Marcus built the POS, Team Portal, WhatsApp automation, Management Portal and Customer Portal for Fame’s Code. Together, they support the people running the business and the customers it serves.
Discuss your business transformationINDUSTRYWellness & service operations
DELIVERYFive business systems
BUILT AROUNDReal day-to-day work
THE BUSINESS CHALLENGE
Keep the next step clear across the business.
A service business has work on both sides of an appointment: enquiries, scheduling, service delivery, payment, staff coordination and management review. Each person needs a useful view of the same business.
For Fame’s Code, Marcus built five systems around these roles. The delivered scope covers the customer-facing experience as well as the operating tools behind it.
FOLLOW THE WORK
From the first enquiry to the daily review.
An illustrative walkthrough of the delivered capabilities. Select a step to see the system and the person's role.
A customer asks
Someone needs to understand the enquiry and decide who should reply.
The shared WhatsApp inbox gives authorised staff the conversation, follow-up filters and an AI draft to review.
Inspect this system
INSIDE THE IMPLEMENTATION
See what was built.
Screens captured from the original project interfaces in an isolated demonstration. Names, conversations, appointments and counts are sample data. Open any image to inspect it at full size.
02 / FOR THE PEOPLE DOING THE WORK
Team Portal
A personal workspace brings today’s appointments, customer follow-up, company notices and staff tools into one place.
- Today’s customer schedule
- Training, messages and claims
- Service and income records
03 / FOR CUSTOMER SERVICE
WhatsApp automation
Customer conversations are available to authorised team members. The inbox supports branch assignment, follow-up filters and AI reply drafts that staff review before sending.
- Shared customer conversation view
- Unread and follow-up filters
- AI draft → staff review → send
04 / FOR BUSINESS LEADERS
Management Portal
A management home connects recruitment, employee records, leave, payroll review, memos and daily operating reports.
- Recruitment and staff documents
- Leave and payroll review
- Memos and daily reports
05 / FOR THE CUSTOMER
Customer Portal
Customers have their own care portal to check the next appointment, see their assigned therapist and choose from available booking times.
- Next appointment at a glance
- Assigned therapist and available times
- Personal appointment history
Where AI fits
AI-assisted customer replies sit alongside purpose-built business software. The POS and portals give staff and customers the information and actions they need; each workflow determines where automation is useful.
People stay involved
Staff review AI reply drafts. Authorised team members manage customer conversations, while operational, HR and payroll reviews remain with the responsible people.
DELIVERED CAPABILITY & NEXT MEASURES
Make the result testable.
The evidence here is the built scope and product interfaces. Time saved, revenue impact and adoption rates have not been published for this case.
What was delivered
Five role-specific systems covering the front desk, staff, customer conversations, management and customer self-service. AI-assisted drafting supports the WhatsApp workflow, with staff reviewing replies.
What to measure in your project
Agree on a baseline before rollout: enquiry response time, unresolved follow-ups, manual scheduling steps, reporting effort and team usage. Review the same measures after adoption to decide what to improve next.
YOUR NEXT USEFUL STEP
What could your team
do with AI?
Tell us where work gets stuck. We’ll explore a practical starting point together.